SETIAKAWANGOLF INTERNATIONAL MASTERS – SIM 5/2011 BANDUNG 16 OKTOBER – 21 OKTOBER 2011.

Sekarang jam 10.45 malam waktu Indonesia. Di Malaysia dah jam 11.45 malam. Dari rumah jam 10.00 pagi sampai Bandung jam 11.00 malam. 13 jam perjalanan. Sepatutnya sampai ke hotel habis teruk pun jam 5.00 petang. Oleh sebab dilencungkan penerbangan kita dari Bandung ke Jakarta, pas tu naik bas ke Bandung itu jadi nya dari a possible 6 jam dah jadi 11 jam. Ini penangan MAS. Tiket dijual ke Bandung. Dah bayar pun. Pada 27 April2011 dimaklumkan penerbangan ke Bandung dibatalkan. Kena gi Jakarta dulu, pas tu dihantar dengan bas ke Bandung. Sungguh mengecewakan. Bagitu aje. Takde tanggungjawab untuk menghormati ‘a concluded sales’ yang telah ditawarkan dari bulan April lagi. Kita maklum berlaku share swap antara MAS dengan Air Asia. Ingatkan yang besar, MAS, akan mempengaruhi sikecil, tapi nampaknya sikecil , Air Asia, mempengaruhi si Besar. Sekarang MAS dah mengikut Air Asia, saperti kata kata hikmah nya (Now everybody can fly). Yeah and at whose expense. The customers. Us. Teruk.
Walau pun kita menghantar wakil kePejabat MAS tentang kumpulan kita seramai 25 pax termasuk luggage dan beg golf, apabila kita ketempat menaikki kenderaan, yang kelihatan ialah sebuah coaster 29 seater.Melihatkan jumlah barang dan penumpang, kita pasti tak akan muat. Mulalah rundingan oleh Chairman SIM, Dato Khalid Saad dengan staf MAS. Kelihatan mobile phone staf tu lekat ditelinga. Entah sedang berhubung ke nak elak kena harass tak tau lah. Selepas 2 jam datang sebuah lagi coaster yang sama. Ini untuk membawa luggage dan 3 members ke Bandung. 3 jam perjalanan. Sampai jam 11.00 malam. Whew. Apa lah MAS ni teruk sangat. Macam dah tak berpanduan lak. Tahu lah ada corporate move untuk membaiki keadaan MAS yang teruk. Ini tambah teruk. Saya agak Tony Fernandes dalam usaha untuk berbuat demikian telah mengambil beberapa langkah termasuk membatal penerbangan ke Bandung. Keputusan ni telah melibatkan beberapa penumpang. Saya kira dia terima ini sebagai ‘ collateral damage’. Dia membuat keputusan ke? orang lain ke? tak tahu kita. Dia jetsetting. Beli QPR, menjenggok F1 Race ke atau menjengok progress advert MAS di QPR. As much as I thought he has done wonders for air travel – it is at cost. The customers feelings and ‘bitter taste in the mouth’. I purposely booked a MAS flight to Bandung. Paid for it, then told by SMS that the flight back on 20th Oct has been cancelled and my flight back forwarded to 19th Oct. Just like that. No calls no consultation. Then, on 6 May the flight to Bandung was cancelled. Just like that. A very poor Head of Public Relations or Corporate Affairs. We now have to travel to Jakarta and ferried by road to Bandung. I thought MAS would go out of their way to absolve themselves and give us the best. Then a coaster that cannot take all of us arrived. I have actually written to the new CEO Ahmad Jauhary Yahaya on 25 Sep 2011. Captions of my letter is inserted below. So far no answer. We just wait.
Anyway, kita berkumpul di KLIA. Semua seronok. Maklumlah dah lama tak jumpa, terutama nya isteri isteri, check in yang smooth.
Berjumpa di Gate G6. Berlepas lah kita. 2 jam. Bila kita keluar, immigration ok, customs ok. Pengangkutan tak OK.
Yang menunggu kita ialah coaster 29 seat. Kita 25 orang. Akan berada di Bandung selama 5 hari. Ada main golf lak. Adalah beg golf. Sudah tentu tak muat. Mula lah perbincangan. Staf MAS nampaknya tercenggang cenggang.Kenapa dia tak nampak semua ni, tak tahu lah kita. Dah mula kedengaran ‘murmurings’ macam langau. Chairman nampaknya cool je. Dalam hati tak tahu lah. Keputusan nya ialah satu bas akan dihantar. Dua jam kita tunggu. Baru berlepas.
Tengah jalan kita berhenti direstoran Kawasan Rehat di Lebuhraya dan makan malam. Lega sikit.

Akhirnya kita sampai dihotel yang patut kita menginap. Jam 11.00 dah. Cuma dapatkan bilik masing masing dan beredar untuk berehat. Pagi esok ada practise round bagi golfers.
Salam.
Akhirnya kita sampai diBandung
jgak.



ps: Surat saya kepada CEO Malaysia Airlines Systems

46000 Petaling Jaya
Selangor

25 September 2011

Encik Ahmad Jauhari Yahya
Chief Executive Officer
Malaysia Airlines

Dear Sir,

HONOURING A TRANSACTION

I purchased an MAS airline ticket 27th April 2011, online. It was a returned ticket to Bandung. ETD KLIA on MH 859 on 16 Oct 2011 and ETD Bandung on MH 858 on 20 Oct 2011. The flight was confirmed.
On 6 May 2011, I received an e mail from from MAS informing me that the flight Bandung – Kuala Lumpur on 20 Oct 2011 has been ‘rescheduled’. My flight back from Bandung has now been forwarded to 19 Oct 2011.
I purchased the ticket based on my schedule. I purchased the MAS ticket as MAS flight schedule meet mine. On that understanding, I ‘agreed’ to purchase from MAS. And has paid for it. I therefore feel that MAS has no jurisdiction to reschedule my flight without consulting me. More, MAS, once have put up a flight schedule, should not arbitrarily change it. I replied to MAS through the e mail requesting that MAS honour the ‘agreement’ they made with me. I have not heard from them. Not even an acknowledgement.
And on 22nd Sep 2011, there was an SMS cancelling that flight and putting me on a flight to Jakarta. I want to go to Bandung, not Jakarta. Though there were mention of arrangement of continuing the journey to Bandung, it is still a run-around by MAS on its customers. I supposed this is due to a large part of the ‘share-swap’ recently announced.
I am demanding that MAS honour their contract with me – a customer. I am of the impression that MAS being a corporate body would have its ‘corporate responsibility’ and should meet the customers’ request. The fact that you traded ‘online’ is indicative enough of your ability to shoulder a commitment instead of ‘hiding’ behind the maze in an electronic world. Otherwise you would just be another ‘fly by night’ companies that does not care much about responsibility and honour. I did not receive a response when I sent the e mail on 10th May 2011 or thereabout. I surely hope I would receive one from this letter.
There are many expressions that I could heap on to MAS, but I refrain. There were many accolades heaped on MAS once, and it looks like it is just rhetorics.

Regards